Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We manage approximately 14 million last mile services per year, primarily for omnichannel and e-commerce retailers. Our volume attracts the best contract carriers to XPO, which ensures high-quality capacity for our customers, and our network of independent technicians performs about 500,000 assemblies and installations annually.
XPO software engineers have developed robust applications specifically for the last mile consumer experience. When someone buys a refrigerator, exercise bike or other large product, they can track that order in real time, set personalized alerts and reschedule deliveries electronically. We also monitor satisfaction at the point of delivery. The caliber of our technology is a major reason why so many retailers, e-commerce companies and manufacturers use XPO for last mile.
XPO's last mile footprint positions goods close to approximately 99% of the US population, speeding fulfillment.
Our 85 last mile hubs in North America are multi-customer facilities that serve as highly efficient staging points. The hubs range in size from 20,000 to over 200,000 square feet, providing extensive surge capacity. These sites also serve as a key component of our XPO Direct distribution network.
The scale of our network ensures that we provide consistency across market areas. You may lack the volume to justify dedicated service in a given market, but still require a customized approach. Co-mingling in a tailored XPO environment is a cost-effective solution.
In addition, our last mile hubs take receipt of more than 2 million returns annually. Our reverse logistics process typically involves the removal of old items that we dispose of using environmentally sound practices.
We base our services on your preferences, suited to your goods and customer demographics.
When you outsource your last mile requirements to XPO, we manage all the moving parts behind the scenes without limiting your visibility. You decide what level of service best suits your business:
Curbside delivery – The product, in a carton, is placed in front of the building, near the curb
Threshold delivery – The product, in a carton, is placed on the doorstep or in a covered area
Room of choice delivery – The product is brought into the specified room
Standard delivery – Service includes room-of-choice delivery, unpacking, simple installation and debris removal
White glove delivery – Service includes room-of-choice delivery, unpacking, standard assembly and installation, debris removal and removal of old merchandise
Last mile fulfillment on a market-by-market basis can be a cost-effective outsourced solution.
Our leadership in last mile makes us the optimal partner for managing high volumes of heavy goods. We offer both facility-based and store-based dedicated solutions in key market areas. These can be supplemented with co-mingled solutions in geographies with lower volumes.
A dedicated last mile arrangement offers many advantages over in-house management. Every aspect – delivery, assembly, installation, consumer touch-points and feedback – is overseen by our local market experts and facilitated by our technology.
We innovated the full scope of the last mile experience to give you continuous opportunities to build loyalty.
Today’s consumers are more mobile and less patient – they have confidence in brands that use cutting-edge innovation to keep them informed. Our technology enables you to meet your customers’ expectations without investing in software development:
Mobile and web-based tools for consumer self-tracking of orders
Appointment verifications and delivery notifications transmitted via phone, email, text and voice-activated smart speakers
GPS tracking of items in transit, and Google Search order status
Inquiries using Amazon Echo and Google Home smart speakers
Deployed within minutes of delivery to measure satisfaction
Triggered if issues arise during a shipment lifecycle
Generates reports within one hour
Tools for continuous improvement
360-degree view – Integrates data from last mile providers, in-house resources and your customer base on one platform
Enhanced experience – Reduces not-at-home instances, captures digital signatures and processes transactions in real time with iPhone and Android connectivity
Status reporting – By carrier, individual delivery and delivery location
Advanced order management – Online entry, street-level geocoding and UPC barcoding