Last Mile

We prioritize the consumer experience as the largest provider of last mile logistics for heavy goods in North America.

Protect Your Brand

Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange approximately 40,000 last mile deliveries per day on average, primarily for omnichannel and e-commerce retailers. Our volume attracts the best contract carriers to XPO, which ensures high-quality capacity for our customers, and our network of independent technicians performs about 500,000 assemblies and installations annually.

 

XPO software engineers have developed robust applications specifically for the last mile consumer experience. When someone buys a refrigerator, exercise bike or other large product, they can track that order in real time, set personalized alerts and reschedule deliveries electronically. We also monitor satisfaction at the point of delivery. The caliber of our technology is a major reason why so many retailers, e-commerce companies and manufacturers use XPO for last mile.

Last Mile delivery truck driving down street
XPO forklift operator

Key Capabilities

  • Intense focus on on-time delivery, safe handling and communication

 

  • Long-term strategic partnerships with many of the world’s largest retailers, including big box stores

 

  • Broad expertise in heavy goods, including appliances, furniture, home electronic systems, bedding, doors, windows and fitness equipment

 

  • Co-mingled and dedicated solutions for omnichannel and e-commerce retailers

 

  • Reverse logistics management and disposal

 

  • Over 7,000 last mile contract carriers and independent service technicians

 

  • Network of 85 XPO last mile hubs in North America

 

  • Consistent brand protection across geographies

 

  • Robust technology platform purpose-built by XPO for last mile     
Technician inspecting merchandise at XPO last mile facility
XPO facility

National Hub Network

XPO's last mile footprint positions goods close to approximately 99% of the US population, speeding fulfillment.

 

Our 85 last mile hubs in North America are multi-customer facilities that serve as highly efficient staging points. The hubs range in size from 20,000 to over 200,000 square feet, providing extensive surge capacity. These sites also serve as a key component of our XPO Direct distribution network.

 

The scale of our network ensures that we provide consistency across market areas. You may lack the volume to justify dedicated service in a given market, but still require a customized approach. Co-mingling in a tailored XPO environment is a cost-effective solution.

 

In addition, our last mile hubs take receipt of more than 2 million returns annually. Our reverse logistics process typically involves the removal of old items that we dispose of using environmentally sound practices.

Employee lifting large palette
Unloading furniture delivery

Flexible Service Options

We base our services on your preferences, suited to your goods and customer demographics.

 

When you outsource your last mile requirements to XPO, we manage all the moving parts behind the scenes without limiting your visibility. You decide what level of service best suits your business:

Curbside delivery – The product, in a carton, is placed in front of the building, near the curb

 

Threshold delivery – The product, in a carton, is placed on the doorstep or in a covered area

 

Room of choice delivery – The product is brought into the specified room

 

Standard delivery – Service includes room-of-choice delivery, unpacking, simple installation and debris removal

 

White glove delivery – Service includes room-of-choice delivery, unpacking, standard assembly and installation, debris removal and removal of old merchandise

XPO employees talking in warehouse

Dedicated Solutions

Last mile fulfillment on a market-by-market basis can be a cost-effective outsourced solution.

 

Our leadership in last mile makes us the optimal partner for managing high volumes of heavy goods. We offer both facility-based and store-based dedicated solutions in key market areas. These can be supplemented with co-mingled solutions in geographies with lower volumes.

 

A dedicated last mile arrangement offers many advantages over in-house management. Every aspect – delivery, assembly, installation, consumer touch-points and feedback – is overseen by our local market experts and facilitated by our technology.

Last Mile Technician installing appliance in customers kitchen
Delivering refrigerator at home

Customer Assurance Technology

We innovated the full scope of the last mile experience to give you continuous opportunities to build loyalty.

 

Today’s consumers are more mobile and less patient – they have confidence in brands that use cutting-edge innovation to keep them informed. Our technology enables you to meet your customers’ expectations without investing in software development:

XPO employee working on computer monitor

Desktop Tools

360-degree view – Integrates data from last mile providers, in-house resources and your customer base on one platform

 

Enhanced experience – Reduces not-at-home instances, captures digital signatures and processes transactions in real time with iPhone and Android connectivity

 

Status reporting – By carrier, individual delivery and delivery location

 

Advanced order management – Online entry, street-level geocoding and UPC barcoding

Last Mile employee delivering heavy appliances to customer